We want you to be 100% satisfied with your purchase, please reach out to us here within 30 days of delivery for a full refund.
We will initiated the same mode as the payment within 7 working days. We are a small shop and all our products are made to order, please make sure to refer to size guide before ordering. We are unable to provide free exchanges.
If the item arrives damaged, send a photo of the damaged product to firstname.lastname@example.org, then we'll gladly provide refund or send a replacement at no cost to you.
Please make sure that your billing and shipping address is correct before processing your order. Contact us right away if you have made an error with shipping address, we will try to correct this if possible.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you.
We will not be able to issue refunds if your order does not arrive due to factors outside our control.
Every return has carbon footprint so just tell us what went wrong, send along a pic and your order number. We will provide the refund and further instructions after reviewing your case. We want to provide a great experience while supporting sustainable practices and appreciate your support in this.